Frequent Asked Questions
Here you will find the answers to the most frequently asked questions. Please contact us for additional information.
When you make a booking within 12 hours prior departure time we can not guarantee you a available car with driver.
You can cancel a reservation to send us a email with your cancellation request.
It is not allowed to consume your own food or drinks in the car. We have always free water and peppermint available in the car.
Yes you can order a bottle of champagne in the car. Please mention this with your booking.
Yes pets are allowed in the cars. Please mention this with your booking.
Payments can be done bij credit card online, bank transfers, Paypal, Ideal and on account.
Yes you can pay on account with a monthly invoice. Please contact us for the conditions.
Terms & Conditions
For sedans and minivans:
If you cancel at least 2 days in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 1-2 days of the scheduled departure, there is a 50% cancellation fee.
If you cancel within 1 day of the scheduled departure, there is a 100% cancellation fee.
For buses and Coaches:
If you cancel at least 3 weeks in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 1-2 weeks of the scheduled departure, there is a 50% cancellation fee.
If you cancel within 1 week of the scheduled departure, there is a 100% cancellation fee.
You can find the terms & conditions here: https://viptravelservices.nl/terms-conditions
The driver will pick you up at the reception of your hotel or at your address when you stay in a appartment.
For international flights you need to be at the Airport 3 hours prior the departure time. For normal flights you need to be at the Airport 2 hours prior the departure time.
You have 20 minutes free of charge when the driver arrives at your address. After 20 minutes waiting time we will charge € 15,- and for every 15 minutes thereafter also € 15,-.
The driver will hold a nameplate with your name or company logo on it.
Yes it is possible to make extra stops during your transfer. There is a possibility to pay a additional fee (depends on how long the stops takes or where the stops are).
Yes we offer 24/7 services when you make a booking in advance.
Yes that is possible. Please mention this with your booking.
When you are a regular customer or travel agent there is a possibility to get discount. Ask our customer service for more information.
You can book a sightseeing tour online or to send us a email with your requests.
No the driver is no guide but a driver/host. He will provide you from some information and he will show you the local spots. If needed you can book a professional guide during your sightseeing tour.
Yes you can book extra hours during your sightseeing tour. Please inform your driver how many hours you want to book extra.
Yes because of COVID-19 we have taken special hygiene measures. Each vehicle is disinfected before each journey and our drivers are wear masks, are well trained and provide appropriate materials to ensure social distancing measures are met with all passengers.
Yes every passenger have to wear a mask.
If you don’t have a mask our driver will provide you a mask.