Terms & conditions

By using the services of VIP Travel Services you will agree with the following terms and conditions:

Article 1: Reservations

  1. Reservations can be made online or by email: booking@viptravelservices.com.
  2. VIP Travel Services will always confirm a booking by email.
  3. Reservations are valid when VIP Travel Services received a prepayment. When we did not received a prepayment the reservation is not valid.
  4. When you book at least 48 hours before the scheduled departure time we will guarantee a available car with driver when the pick-up address is in Amsterdam or at AMS Schiphol Airport (with the exception of the Mercedes Sprinter buses and the Touring Coach).
  5. When you book within 48 hours of the scheduled departure time we will do everything to arrange an available car with driver for you. When we have no availability we will cancel the booking and will do a refund. When the requested vehicle is not available we will contact you to offer an alternative vehicle. When we can’t reach you we will pick you up with this alternative vehicle.
  6. You can change your reservation free 48 hours or more before the scheduled pick up time. It is not always possible to change your reservation within 48 hours of the scheduled pick up time and there might be additional costs to change your reservation within 48 hours of the scheduled pick up time.

Article 2: Liability

  1. The tenant of the car with driver is always responsible for himself and his company.
  2. In case of any damage in or to the vehicle caused by one of the passengers shall be recovered from the tenant.
  3. It is not allowed to smoke or use drugs in one of the vehicles.
  4. It is not allowed to consume your own food or drinks in one of our vehicles.
  5. When one of the passengers becomes ill and have throw up in the car, VIP Travel Services is allowed to charge a minimum amount of € 250,- cleaning costs and income spoilage.

 Article 3: Arrival Instructions

  1. After arriving at the Airport we requests you to switch on your mobile phone. Our chauffeur will send you a text message with information where he will meet you. When you can’t find our chauffeur and you can’t reach him on his mobile phone we requests you to contact VIP Travel Services immediately. When your flight is delayed please contact us immediately so we can pick you up at the correct new arrival time without any extra costs (maximum 6 hours without any extra costs). There is an additional fee of € 50,- when your flight is delayed more than 6 hours after the original arrival time.
  2. If there are any changes in your flight number or flight date (for example a reschedule) we requests you to contact VIP Travel Services immediately. When you cancel or reschedule your pick up date or pick up time within 24 hours of the original departure date and time there is no refund possible.

Article 4: Transfers

  1. Our rates are only valid for transfers who starts or ends in Amsterdam or AMS Schiphol Airport.
  2. When you make a booking online and the pick-up address or drop off address is not in Amsterdam or AMS Schiphol Airport we will charge the extra kilometers from Amsterdam to the pick-up address.
  3. It is possible to change your pick up time after your booking without additional costs at least 24 hours before departure. When you need to change your pick up time within 24 hours of the scheduled departure there might be additional costs.
  4. The costs of a extra stop during a transfer is minimum € 30,- (depends which vehicle is hired and how long the extra stop will takes).

Article 5: Waiting Time

  1. For International and European flights: 70 minutes free waiting time is included after the plane has landed. After that, an additional minimum charge of € 30,- (depends on how long our driver has to wait) will apply.
  2. For city transfers or transfers to the Airport: 20 minutes free waiting time is included after the departure time. After that, an additional minimum charge of € 20,- (depends on how long our driver has to wait) will apply.

Article 6: Disposal / Hourly Service / Sightseeing Tours / Shuttle Service

  1. The minimum hire for a disposal / hourly service or sightseeing tour is 4 hours calculated from our garage in Amsterdam to our garage in Amsterdam.
  2. There are 30 kilometers free of charge for every hour. For example: by a booking of 4 hours you will get 120 km free of charge. Thereafter we will charge € 1,20 for every extra kilometer.
  3. A disposal, hourly service or sightseeing tour starts and ends in Amsterdam or AMS Schiphol Airport. When the disposal, hourly service or sightseeing tour ends at another destination we will charge the extra kilometers/hours back to Amsterdam.

Article 8: Force Majeure

  1. VIP Travel Services is not responsible for any delays, changes or cancellation of service due to force majeure or to other circumstances that are unforeseeable or beyond our control. For example accidents suffered by third parties on the transfer route, unexpected traffic jams, unexpected breakdowns, police checkpoint’s, terrorism, extreme water conditions etc.
  2. VIP Travel Services is not responsible for any errors of his subcontractors.
  3. VIP Travel Services is not responsible for any costs due to a cancellation made by Force Majeure.

Article 9: Lost Property

  1. VIP Travel Services is not responsible for lost items in the vehicles.

Article 10: Cancellations

  1. When you cancel at least 2 days in advance of the scheduled departure, there is no cancellation fee.
  2. When you cancel between 1-2 days of the scheduled departure, there is a 50% cancellation fee.
  3. When you cancel within 1 days of the scheduled departure, there is a 100% cancellation fee.
  4. For midi buses and Coaches: if you cancel between 27 – 14 days there is a 50% cancellation fee. If you cancel between 14 days and 48 hours there is a 75% cancellation fee. If you cancel within 48 hours there is a 100% cancellation fee.
  5. We can’t refund the amount of entrance tickets or other stuff we bought for you in advance.
  6. We can’t refund the amount of overnight(s) booked for the driver.
  7. Cancellations are valid when VIP Travel Services received a cancellation by email.
  8. VIP Travel Services is always allowed to cancel a reservation due to a error in our reservations system or due to force majeure without a penalty. VIP Travel Services will always do a refund when the reservation is paid. The amount of the refund is not higher then the amount of the reservation.

Article 11: No Show Policy

  1. In case of a No Show, 100% amount will be deducted and there will be no refund.
  2. For pick up transfers from the Airport we will charge a no show 15 minutes after the baggage is handled and you are not at the arrival halls/gate.
  3. For city transfers we will charge a no show 30 minutes after the scheduled departure time if you are not at the pick-up address.

Article 12: Discount Codes

  1. Discount codes are only valid for the specific service which VIP Travel Services has approved.
  2. In case of fraud we will cancel the booking.

Article 13: Vehicles

  1. VIP Travel Services guarantees that the vehicles are constantly monitored to prevent possible breakdowns.
  2. If due to breakdowns the vehicle can’t drive further, VIP Travel Services will arrange an another vehicle or the tenant will be compensated for the remainder of the ride.
  3. VIP Travel Services will always provide Mercedes vehicles. When a Mercedes vehicle is not available for some reason, VIP Travel Services will provide a vehicle equivalent to a Mercedes.

Article 14: Rates

  1. Our rates are incl. VAT, all local taxes, meet & greet Airport pick up service with nameplate, free wifi on board and bottled water.
  2. We don’t charge administration costs, parking costs at the Airport or parking costs in the cities, fuel surcharge, gratuity costs or State sales taxes.
  3. We charge Credit Card and Paypal fees (3%), parking costs during sightseeing tours and night surcharge.
  4. In some cases we charge parking costs for the Mercedes Sprinter buses and Touring Coaches.
  5. Our rates are excl. drivers lunch, dinner and overnight. We only charge a fee for lunch and dinner by bookings of 8 hours and more.
  6. A night surcharge of 15% will apply between 10:00 PM – 06:00 AM.

Article 15: Payments 

  1. Payments can be done by credit card, bank transfer, PayPal, Ideal, by invoice or on account (only for regular customers).
  2. For a payment by bank transfer we need to receive a prepayment before you can use our services.
  3. When you make a payment by bank transfer we need to receive the full amount (no shared bank costs).
  4. When you make a payment by Credit Card or PayPal there will be an additional fee of 3%.
  5. We always need a prepayment before you can use our services.

Article 16: On time Guarantee

  1. We offer you a 100% on time pickup guarantee. If your driver is more than 5 minutes too late you will get 50% discount on your transfer (with a maximum of € 50,-) or 1 hour for free on your sightseeing tour or hourly service (except in case of force majeure).
  2. This does not apply in the following cases:

– Force Majeure. In article 8 you will find the definitions of force majeure

Article 17: Privacy

  1. VIP Travel Services complies with the GDPR legislation and therefore only processes data that is necessary to provide an excellent service. VIP Travel Services handles the information we receive from you with care and never uses this information to sell it to third parties.

 

BUS/COACH 

By using the services of VIP Travel Services you will agree with the following terms and conditions:

Article 1: Reservations

  1. Reservations can be made online or by email: booking@viptravelservices.com.
  2. VIP Travel Services will always confirm a booking by email. Without a confirmation by email your booking is not valid.
  3. Reservations are valid when VIP Travel Services received a prepayment. When we did not received a prepayment the reservation is not valid.
  4. When the requested vehicle is not available anymore due to a breakdown or due to Force Majeure will contact you to offer an alternative vehicle or you will receive a refund. If we can’t reach you we will pick you up with this alternative vehicle.
  5. You can change your reservation free 3 weeks or more before the scheduled pick up time. If you change your reservation within 3 weeks of the scheduled pick up time there might be additional costs.

Article 2: Liability

  1. The tenant of the car with driver is always responsible for himself and his company.
  2. In case of any damage in or to the vehicle caused by one of the passengers shall be recovered from the tenant.
  3. It is not allowed to smoke or use drugs in one of the vehicles.
  4. It is not allowed to consume your own food or drinks in one of our vehicles.
  5. When one of the passengers becomes ill and have throw up in the car, VIP Travel Services is allowed to charge a minimum amount of € 300,- cleaning costs and income spoilage.

 Article 3: Arrival Instructions

  1. After arriving at the Airport we requests you to switch on your mobile phone. Your driver will meet you at the Bus/Coach parking near the regular taxi stand. Please follow the signs to the official taxi stand and when you are outside the Airport building please walk straight ahead and past the official taxi stand. On the second or third lane your driver will meet you.
  2. When you can’t find our chauffeur and you can’t reach him on his mobile phone we requests you to contact VIP Travel Services immediately.
  3. If there are any changes in your flight number or flight date (for example a reschedule) we requests you to contact VIP Travel Services immediately.

Article 4: Waiting Time

  1. For National and International flights: 60 minutes free waiting time is included after the plane has landed. After that, an additional minimum charge of € 80,- (depends on how long our driver has to wait) will apply.
  2. For city transfers or transfers to the Airport: 15 minutes free waiting time is included after the departure time. After that, an additional minimum charge of € 50,- (depends on how long our driver has to wait) will apply.

Article 5: Disposal / Hourly Service / Sightseeing Tours / Shuttle Service

  1. The minimum hire for a disposal / hourly service or sightseeing tour is 4 hours calculated from our garage to our garage in Amsterdam.
  2. There are 30 kilometers free of charge for every hour. For example: by a booking of 4 hours you will get 120 km free of charge. Thereafter we will charge € 2,50 for every extra kilometer.
  3. A disposal, hourly service or sightseeing tour starts and ends in Amsterdam or AMS Schiphol Airport. When the disposal, hourly service or sightseeing tour ends at another destination we will charge the extra kilometers/hours back to Amsterdam.

Article 6: Force Majeure

  1. VIP Travel Services is not responsible for any delays, changes or cancellation of service due to force majeure or to other circumstances that are unforeseeable or beyond our control. For example accidents suffered by third parties on the transfer route, unexpected traffic jams, unexpected breakdowns, police checkpoint’s, terrorism, extreme water conditions etc.
  2. VIP Travel Services is not responsible for any errors of his subcontractors.
  3. VIP Travel Services is not responsible for any costs due to a cancellation made by Force Majeure.

Article 7: Lost Property

  1. VIP Travel Services is not responsible for lost items in the vehicles.

Article 8: Cancellations

  1. When you cancel 3 weeks or more before the scheduled departure there is no cancellation fee. When you cancel between 2 – 3 weeks there will apply a 50% cancellation fee. When you cancel between 14 days and 48 hours there will apply a 75% cancellation fee. When you cancel within 48 hours there will apply a 100% cancellation fee.
  2. We can’t refund amount of entrance tickets or other stuff we have to bought for you in advance.
  3. We can’t refund amount of overnight(s) booked for the driver.
  4. Cancellations are valid when VIP Travel Services received a cancellation by email.
  5. VIP Travel Services is always allowed to cancel a reservation due to a error in our reservations system or due to force majeure without a penalty. VIP Travel Services will always do a refund when the reservation is paid. The amount of the refund is not higher then the amount of the reservation.

Article 11: No Show Policy

  1. In case of a No Show, 100% amount will be deducted and there will be no refund.
  2. For pick up transfers from the Airport we will charge a no show 10 minutes after the baggage is handled.
  3. For city transfers we will charge a no show 30 minutes after the scheduled departure time if you are not at the pick-up address.

Article 12: Vehicles

  1. VIP Travel Services guarantees that the vehicles are constantly monitored to prevent possible breakdowns.
  2. When a vehicle can’t drive further due to a break down of Force Majeure, VIP Travel Services will arrange an another vehicle or the tenant will be compensated for the remainder of the ride.

Article 13: Rates

  1. Our rates are incl. VAT, all local taxes, meet & greet Airport pick up service with nameplate, free wifi on board and bottled water.
  2. We don’t charge administration costs, gratuity costs, fuel surcharge or State sales taxes.
  3. We charge an additional fee of 3% by payments with a credit card or Paypal, parking costs, drivers lunch, dinner or overnight (only if needed) and night surcharge.
  4. The night surcharge of 15% will apply between 10:00 PM – 06:00 AM.

Article 15: Payments 

  1. Payments can be done by credit card, bank transfer, PayPal, Ideal, by invoice or on account (only for regular customers).
  2. For a payment by bank transfer we need to receive a prepayment before you can use our services.
  3. When you make a payment by bank transfer we need to receive the full amount (no shared bank costs).
  4. When you make a payment by Credit Card or PayPal there will be an additional fee of 3%.
  5. We always need a prepayment before you can use our services.

Article 16: On time Guarantee

  1. We offer you a 100% on time pickup guarantee. If your driver is more than 5 minutes too late you will get 50% discount on your transfer (with a maximum of € 100,-) or 1 hour for free on your sightseeing tour or hourly service (except in case of force majeure).
  2. This does not apply in the following cases:

– Force Majeure. In article 8 you will find the definitions of force majeure

Article 17: Privacy

  1. VIP Travel Services complies with the GDPR legislation and therefore only processes data that is necessary to provide an excellent service. VIP Travel Services handles the information we receive from you with care and never uses this information to sell it to third parties.